BJH Comprehensive Health Services
  • 20-Feb-2018 to 30-Mar-2018 (EST)
  • Medical
  • Okatie, SC, USA
  • Negotiable
  • Full Time

See Employee Benefits page

Position Summary:

The Outreach Specialist will conduct outreach activities to re-engage People Living with HIV (PLWH) into care and treatment services. The Outreach Specialist will skillfully strategize innovative ways to locate patients and seamlessly transition clients to Specialized Medical Case Management (SMCM) which will use an individualized, strengths-based approach. Outreach Specialists and SMCMs will work as partners in re-engagement efforts. The main focus for the Outreach Specialist will be to ensure individuals who have fallen or are falling out of care are contacted and ultimately re-engaged into care and will spend a high percentage of time outside of the office conducting outreach activities. Outreach Specialists will also follow up with new clients who have missed their initial appointment(s) to ensure they are linked to care. Outreach Specialists will locate and interview clients to identify WHY the patient fell out of medical care and partner with SMCM to ensure patients are retained into medical care.

 Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

  • Provides a wealth of knowledge to clients on what services are offered within their agency.
      • Locates and contacts clients with a compassionate approach to ensure successful linkage and retention
      • Interviews clients using the Return To Care Assessment (RTC) to identify barriers to continuous engagement in care and treatment
      • Works closely in an inter-disciplinary team and with external organizations
      • Participates in Care Conferences and Team Huddles with Medical Case Management (MCM) and clinic staff
      • Informs clients how available services and medical care are beneficial
      • Serves as part of the client's support system (when needed) at the beginning of the SMCM intervention
      • Communicates to supervisor service improvement suggestions that may prevent clients from falling out of care
      • Manages a cohort of clients and systems to discreetly contact clients
      • Manages reports that are updated daily to review Outreach progress
      • Maintains and researches client information and completes documentation in a professional and timely manner, in accordance with funder expectations
      • Ensures Protected Health Information (PHI) is kept confidential, in compliance with federal, state, and discipline-specific laws and regulations
      • Able to work flexible work hours to support systems of contacting clients during alternate times
      • Able to travel within the service area 40% or more each week
      • Attends monthly Outreach Workforce Committee conducted by Ryan White (RW) Program in Columbia, SC
      • Attend conference calls and webinars as offered, to optimize results and ensure coordination of service and effortNote: Outreach Specialist may be cross-trained to conduct rapid HIV testing to support RW Part B - Early Identification of Individuals with HIV/AIDS (EIIHA) activities (i.e., Test Partners of clients as clients return to care).Minimum Qualifications/Education/Skills and Abilities:
      • Bachelor's degree from an accredited college or university in a human services field related to health education, counseling, public health or social work with compassionate Outreach experience.
  • Possesses a valid driver's license, as the position will require driving duties
    • Conducts activities with vigor, compassion, and a team-oriented approach
    • Uses good communication skills, creativity, flexibility, and organizational skills
    • Maintains knowledge of community resources and familiarity with the service area
    • Researches available sources to find valid client contact information
    • Develops and maintains a positive rapport with clients, co-workers, and community stakeholders
    • Interacts with a diverse population of clients while performing outreach activities
    • Maintains a non-judgmental approach while interacting with clients and co-workers
    • Demonstrates commitment to long term success
    • Applies initiative to handle various tasks simultaneously
    • Develops rapport while interacting with clients over the phone, during field visits and using alternate delivery channels (in accordance to agency policy)
    • Sets priorities and keeps supervisor informed of work progress, time tables and outcomes
    • Meets tiered productivity and success goals as established in the Outreach Workforce Committee forum  
BJH Comprehensive Health Services
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